Trust Evidence

Evidence & Methodology

Last updated: February 23, 2026

Measurement Methodology

Website performance metrics are based on deployment cohorts measured against customer-approved baseline windows.

"Faster risk detection" compares median time-to-detection before and after deployment in equivalent channels and volumes.

"Conversation coverage" refers to processed interaction volume across connected channels in participating deployments.

Reduction metrics use 30-day and 60-day windows with outlier and seasonality controls where available.

Detailed case-study artifacts, metric definitions, and deployment references are available under NDA for qualified evaluations.

Request access: hello@viacim.com.

Audit reports and bridge letters are shared during security review workflows subject to confidentiality controls.

Data handling controls are mapped to GDPR requirements including data minimization, access controls, and deletion workflows.

HIPAA support is available for eligible deployments with contractual terms and environment controls as required.

PCI DSS alignment depends on customer architecture and scoped system boundaries; implementation guidance is provided during onboarding.